Abstract:
The research effort described in this paper focuses on specific issues related to the use of strategic Human Resource Methods within the boundaries of a development project undertaken by the Icelandic Directorate of Customs. The project revolves around the development and adaptation of new Customs IT systems. The focus of the research effort is to shed light on, and seek answers to, the question: What challenges do development projects pose for strategic HRM within Customs setting? The emphasis is on investigating
the effectiveness of traditional/strategic HRM methods when selecting and training staff for work in Customs development projects. Related to the staff selection aspect is an emphasis on the definition and analysis of the skills and qualifications the optimal development project employee should possess and how this impacts staff training.
